Returns & Exchanges

At TileTools, we want you to be completely satisfied with your purchase of professional-grade equipment and supplies. If your tools don't meet your expectations, you can return most items in their original condition within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your TileTools account and select the order you wish to return, or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Securely pack the unused tools and accessories in their original packaging, ensuring all manuals and components are included to prevent damage during transit and avoid restocking fees.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a pickup for larger machinery and heavy tile cutters.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5 to 7 business days.